Delete Your FamilyOne Cashbook Account
You have full control over your personal and family data. Learn how to delete your account and what happens to your records.
Option 1: Immediate In-App Deletion
You can delete your account directly inside the FamilyOne Cashbook iOS or Android application, or on the web dashboard:
- Open the FamilyOne Cashbook app and sign in to your account.
- Navigate to More → Security & Access Control (or Settings).
- Scroll down to the Account Management section.
- Tap Delete Account & Data.
- Confirm your password and confirm the deletion request.
Upon confirmation, your session is immediately invalidated, and your personal profile, credentials, and individual health and financial entries are scheduled for permanent purge.
Option 2: Request Deletion via Support
If you no longer have access to the mobile application or prefer manual assistance, our team can delete your account and associated data upon identity verification:
What Happens to Your Data?
Your user profile, email login credentials, phone numbers, personal medical history, individual cash entries, emergency profile, uploaded private vault documents, and active push notification tokens are permanently removed from our active database.
If you are the sole owner of a household, deleting your account also schedules the entire household workspace and its shared data for deletion. If other adult members belong to the household, ownership must be transferred prior to deletion, or shared records will be archived according to household policy.
Retention & Purge Timeline
Personal identifiable information is removed immediately upon deletion confirmation. Encrypted database backups are maintained on an automated 30-day rolling rotation for disaster recovery and are completely overwritten upon expiration of that retention window.